Accessibility

The aim

This site is built to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. That standard is a design target rather than a claimed certification — and it is better to say that honestly than display a badge.

What is built in

• Semantic HTML with a logical heading order on every page
• Full keyboard operability, with a visible focus indicator throughout
• A skip-to-content link as the first focusable element
• Text and interface colors tested for contrast against their backgrounds
• Accessible names on every icon-only control
• Content that is fully readable and navigable without JavaScript
• Motion and scroll animation disabled automatically when your system requests reduced motion
• Layouts that reflow to 320px width and support 200% zoom without loss of content
• Form fields with persistent visible labels, not placeholder-only labelling

Known limitations

Some interactive elements — the situation finder on the home page and the FAQ accordions — need JavaScript to change state. All of the information they contain is also available as plain text elsewhere on the site, and no content is reachable only through them.

Some content is presented in tables, which are horizontally scrollable on narrow screens. That have kept these to a minimum and used them only where tabular data genuinely is the clearest format.

Accessible service, not just an accessible site

The service is mobile, which removes the premises-access problem entirely — the van comes to your vehicle wherever it is.

If you are Deaf or hard of hearing, text (502) 557-1219 rather than calling. Jobs are handled by text routinely. If you need written communication for any reason, email [email protected] and everything stays in writing.

If you need extra time, a companion present, or any other reasonable accommodation during a visit, say so when you book and it gets arranged.

Report anything that falls short

If any part of this site is difficult or impossible for you to use, that needs reporting. Email [email protected] or call (502) 557-1219.

Please include the page, what you were trying to do, and what assistive technology you were using if any. Replies come within five business days, and if a fix will take longer that will say what is being done and offer another way to get what you needed.